System1+ Service Options
(Currently in Beta) Designed to simplify service calls, and bypass hourly service charges for diagnostics and repair. System1+ is our priority service program, and takes the stress out of warranties and repairs. (Prices subject to change)
Tier I
- Gain access to Priority Service
- 24 Hour Response
- 36 Hour Solution
- Covers 4 Hours of Labor
Tier II
- Gain access to Priority Service
- 12 Hour Response
- 24 Hour Solution
- Covers 8 Hours of Labor
Tier III
- Gain access to Priority Service
- 12 Hour Response
- 24 Hour Solution
- Covers ALL Labor
- Upgrade Program
Got Questions?
Frequently Asked Questions
Do I need any existing infrastructure/tech for an install?
Nope.
Well, electricity. If you would like to access your sytem remotely, a high speed internet connection is optimal (for mobile and remote access). Our preference is to have a dedicated circuit mapped to the space where your network modem lives. We have licensed electricians who can configure a dedicated circuit for the system, and we’ll do the rest.
I have a system already. Can you build off of that and save some money?
We’ll certainly try.
We are not a fan of triangluar wheels so if we can avoid re-inventing one that’s already round we will. We will assess your needs and the existing system during the consultation and determine how much if any of the old system is worth salvaging or using as a plan for the new system.
Do I need to any upkeep/maintenance?
Healthy maintenance practices include infrequent power-cycles which are automated by the system, and annual checkups to ensure the storage drives are working and writing properly. Our technicians will ensure the automation is working and we include a 6 moth and 1 year checkup with every system.
The only upkeep you’ll contend with are spiderwebs. Spiders like bugs. Bugs like infrared lights. Spiders know this, and will often build webs on or around the cameras to catch dinner and block the view. Freeloaders. It’s unlikely the spiders are in league with criminals, but we won’t rule that out.
System1+ is our premium service that includes free labor on repairs, upkeep, and upgrades.
How are labor hours calculated?
Sequentially.
Labor hours include travel time, and diagnostics for repairs. If damage to a system is severe enough, or if a service call includes labor outside of the preview of System1+ additional charges may apply
How does the warranty work?
Infrastructure equipment are backed by a 90 day money back guarantee and cameras come with a 2 year limited warranty. Warranty forfeiture includes damage as resulted from accident, dismantling, abuse, or service or modification by someone other than the appointed vendor, damaged due to improper working environment or operation, such as improper temperature, humidity, unusual physical or electrical stress or interference, failure or fluctuation of electrical power, static electricity, or damaged due to force majeure (act of God), or natural disasters.
Warranty excludes coordination with other trades including but not limited to electrical wiring, devices, testing and certification of other new or existing systems.
We include a 6 month, and a 1 year check-up to ensure the system is still operating at full capacity and to ensure the system is still meeting your security needs.
I have an issue with my system, what do I do?
Call us! You’ll have our number and we want to help.
In the event of a technical issue, email [email protected]. Our service team will first assist remotely and over the phone to clarify or remedy an issue. If a solution cannot be found, a technician will be sent out to investigate the issue and assess if the issue can be fixed, and in the event of a hardware issue, determine if the fix is covered under warranty.
In the event of a warranty covered damage repair or replacement, the technician will come prepared to replace the damaged part. If the part is not in stock, an order will be made for the replacement.
Can this get hacked easily?
Not really. It depends what you mean by ‘hack’.
We constantly monitor the security landscape for new threats and potential risks, and improve our system accordingly using proven technologies. For authorized access to systems that contain sensitive customer information, we follow principles of least privilege (PoLP). We encourage our customers to keep data like usernames and passwords unique and difficult to guess to prevent ‘soft hacking’ which can be achieved by anyone with charisma. The fewer who know where and what you have the better.
For maximum data protection, your data is encrypted by AES and RSA algorithms. To protect data in transit between App/Client and servers, our system uses HTTPS, an extension of the Hypertext Transfer Protocol, ensuring the confidentiality, integrity and authenticity of data during transmission.
All of your data is securely stored and can only be accessed with your passcode.
What happens if my power goes out or wifi goes down?
Not much. Your camera lights will probably click on.
Our CCTV systems use CAT6 hardline power over ethernet connections to each camera, supplied by our battery backup systems.
This means that in the event of a power outage your cameras will continue to work for the duration of the battery backup life (duration can depend on the number of cameras being powered).
In the event of an network disruption, your system will record locally without interruption. Your connection through your mobile or desktop devices may experience an interruption in connectivity but rest assured so long as the system has power your cameras will stay online.
Is it reliable or glitchy?
Reliable. How is your cell service/internet?
Our local system is extremely reliable, and our features work consistently.
Remote access adds some variables.
Our system uses a combination of cellular and network data so internet reliability is the main factor that effects the ‘glitchy’ nature of a system. In ideal connectivity settings our system boast an impressively un-glitchy remote experience.
Our technicians will do an analysis of your internet and advise you how to proceed if they feel the experience will be affected by your ISP.